Frequently Asked Questions (FAQs)

You asked. And we answered! For a list of commonly asked questions, check out the below.

Online Order Entry
User Guide

Peruse our helpful and easy-to-use our online order entry system user guide.


Protocol Reason for Exam and Slice Thickness Guidelines

When placing an order, access this essential reference guide.

Order Information

A list of required items.

Post-Processing Services

Click below for a full list of 3DR Labs' services.


General Questions

Call customer support 24/7/365 at 502.814.7000.

Required Order Information

  • Ethnicity when ordering: MESA Calcium Score
  • Exam Priority
  • Reason for Exam
  • Patient Height and Weight when ordering: CFA Function, CFA RT & LT or MR Cardiac Function
  • Total Image Count
  • Note: Order all exams needed, e.g., COW and Cartoid or COW only. If multiple datasets are sent for a COW and Cartoid, include the last 4 digits of each associated accession.